FREQUENTLY ASKED QUESTIONS
- How can I buy a ticket for a film, exhibition or event?
Tickets for films, exhibitions or events can be bought online via the ‘agenda’ page or the page of the film, exhibition or event itself. By buying a ticket online, you are sure of your seat.
Tickets can also be bought on the spot, during the opening hours of the exhibitions or one hour before the film starts.
- How can I buy a ticket online?
Go to the agenda via the ‘agenda’ button above. There you will find an overview of the current and upcoming films, exhibitions and events by date. You can filter by type (film, exhibition or event) or by date. Then click on ‘tickets’. Once you have done that, a new tab will open. Choose the number of tickets and then fill in your details. Don’t forget that you can choose your seat.
After paying, you will receive a confirmation email in which you will find your tickets. You will have to show these when entering the cinema, so don’t forget your smartphone or paper ticket.
- What if I did not receive a confirmation email?
If you did not receive a confirmation email, please check your spam mail first. If you don’t find anything there either, you can always contact us by sending an email to firstname.lastname@example.org.
- When is the ticket office open?
The ticket office is opened during the opening hours of the exhibitions and one hour prior to the start of a film. Exhibitions are open from Thursday until Sunday, from 13h until 18h. If there is no exhibition, the ticket office is only opened before the start of a film.
Please note that if a film, exhibition or event is sold out, there will not be any tickets available at the ticket office.
- What is a Film Card 10 (Filmkaart 10) and how do I use it?
A Film Card 10 allows you to watch ten films for the favourable price of 60 euros. You can order it online via ‘tickets’ or at our site in Aalst. The Film Card 10 has unlimited validity and can be used by multiple people.
Please note that a Film Card 10 is not a valid admission ticket, but a (digital) code with which you can buy ten film tickets. If you buy a ticket online and wish to use the Film Card 10, simply adjust how many Film Card 10’s you have and how many tickets you wish to buy. Then fill in the code that can be found on your Film Card 10 or in your mailbox. You can also buy a ticket at the ticket office with your Film Card 10, as long as the film has not sold out. In that case, bring your code.
- I still have an old paper Film Card, is this one still valid?
No, this could only be exchanged for a code by March 1st 2022 at the latest.
- What is a Gift Card (Cadeaukaart) and how do I use it?
A Gift Card entitles you to 1 film ticket of your choice. A Gift Card is not registered in your name.
Please note that your Gift Card is not a valid admission ticket but a digital code with which you can buy one film ticket. If you buy a ticket online and wish to use a Gift Card, simply adjust how many Gift Cards you have and how many tickets you wish to buy. Then fill in the code that can be found on your Gift Card(s) or in your mailbox. You can also buy a ticket at the ticket office with your Gift Card, as long as the film has not sold out.
- Can I cancel or adapt my ticket?
No, bought tickets cannot be returned.
Exceptionally, you can rebook your ticket if you are in quarantine or isolation. Did you test positive or do you have an appointment for a test? Please send an email at least two hours before the films starts to email@example.com.
- How long is my Film Card 10 valid?
There is no expiry date on a Film Card 10.
Please note that, if you still have an old paper Film Card, this is invalid and could only be exchanged by March 1st 2022.
- Do I have to wear a face mask in Netwerk Aalst?
No, face masks are no longer obligatory.
- Do I need to be able to present a Covid Safe Ticket?
No, the Covid Safe Ticket is no longer applicable.